Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing. All transactions are encrypted and PCI compliant.

Yes, we offer competitive pricing for bulk orders. Please contact our sales team at orders@useliteinc.com or call us to discuss volume pricing for your practice or institution.

We ship via UPS with various service levels available. Standard shipping typically takes 3-5 business days. Expedited and overnight options are available at checkout. All orders are carefully packaged to ensure your instruments arrive in perfect condition.

Once your order ships, you will receive an email with your UPS tracking number. You can also track your order by logging into your account and viewing your order history.

Currently, we ship within the United States. For international inquiries, please contact our sales team to discuss options.

Yes, we offer a 30-day return policy for unused items in their original packaging. Defective instruments will be replaced at no additional cost. Please contact us at orders@useliteinc.com to initiate a return.

Yes, all US Elite instruments are manufactured in compliance with applicable FDA regulations and quality standards. We maintain strict quality control throughout our manufacturing and distribution processes.

All US Elite surgical and dental instruments come with a manufacturer warranty against defects in materials and workmanship. If you experience any issues, please contact us for prompt resolution.