Shipping Policy

Most orders are processed and shipped within 1-2 business days of being placed. Orders placed after 2:00 PM CST may be processed the following business day.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any significant delays with your order.

Purchase orders submitted through the corporate portal follow the same processing timeline once approved by your corporate account administrator.

Free UPS Ground shipping is available on all orders totaling $150 or more before tax, shipped to addresses within the contiguous United States (48 states).

Free shipping applies automatically at checkout — no coupon code required.

Free shipping does not apply to expedited shipping methods (2nd Day Air, Next Day Air). You may upgrade to a faster method at the standard rate.

Orders shipped to Alaska, Hawaii, US territories, or APO/FPO addresses are not eligible for free shipping.

Once your order ships, you will receive a shipping confirmation email with your UPS tracking number and a direct link to track your package on UPS.com.

You can also track your order status by logging into your account on our website or the corporate portal.

Tracking information typically updates within 24 hours of shipment. If your tracking hasn't updated after 48 hours, please contact us.

For corporate portal orders, tracking status updates automatically via our UPS integration. You'll receive notifications when your shipment status changes.

Domestic Only

We currently ship within the United States only. International shipping is not available at this time.

PO Boxes

UPS does not deliver to PO Boxes. Please provide a physical street address for delivery.

Address Accuracy

Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses. Address corrections by UPS may incur additional fees.

Restricted Items

Certain products may have shipping restrictions based on federal, state, or local regulations. We will notify you if any items in your order cannot be shipped to your location.

Damaged in Transit

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and products. We will arrange a replacement or refund at no cost to you.

Missing Items

If your order arrives with missing items, contact us immediately. We will verify the shipment and send any missing items promptly.

Lost Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local UPS facility. If the package is confirmed lost, contact us within 7 days and we will file a claim with UPS and arrange a replacement.

Insurance

All shipments are insured through UPS. Claims for damaged or lost packages are handled directly by US Elite Inc. — you do not need to contact UPS.

In some cases, your order may be shipped in multiple packages or on different dates. This occurs when items are located in different areas of our warehouse or when certain items are temporarily out of stock.

You will receive separate tracking numbers for each shipment. Your order status will show "Partially Shipped" until all items have been sent.

There is no additional shipping charge for partial shipments — any extra shipping costs are covered by US Elite Inc.

For corporate portal orders, each partial shipment is tracked individually with real-time status updates.

For authorized returns, you are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.).

We recommend using a trackable shipping method with insurance for all returns. US Elite Inc. is not responsible for items lost or damaged during return transit.

Return shipping labels may be provided at our discretion for defective or incorrectly shipped items. Contact orders@useliteinc.com to request a prepaid return label.

Please see our full [Return Policy](/returns) for eligibility requirements, timeframes, and how to start a return.